Customer Service Specialists at Secret Key work closely with their clients to help them enhance Customer Service Culture and achieve Customer Service Excellence    . Using specialized feedback tools as well as creative mechanisms we manage to define the level of customer- centricity in each organization and then build action plans to improve customers’ experience in every interaction with the organization.

Exclusive Regional Partners:

Greece, Balkans, Cyprus & Turkey.


  1. Developing Customer Service Standards of Excellence

  2. Customer Service Competency Model

  3. Coaching Records

  4. Assessment in Customer Service Behaviors

  5. Offering VIP Service

For Customer Service Representatives

  1. Customer Centric Culture Programs

  2. Service Management Programs

  3. Coaching Customer Service Teams

  4. Audit of Customer Service Processes

  5. Customer Service in Luxury Markets

  6. Strategic Tours of Excellence

For Managers



Consulting Services >> Customer Service Consulting

designed by turtle concept