In order for organizations to excel, they must do more than simply satisfy their customers. They must differentiate themselves and their employees in significant ways that add value to the "customer experience." They must provide service that is unique, faster, more reliable, more responsive, and more caring than ever before.


They must:


  1. -Demonstrate an understanding of the customer's needs and expectations

  2. -Exceed the customer's needs and expectations.


Customer service is everyone's responsibility. ServiceAbility focuses on thefollowing modules:


  1. Becoming a Customer Service Star

  2. Active Listening Skills

  3. Professional Telephone Etiquette

  4. Re-energising & Re-motivating yourself in Service

  5. Dealing with angry customers

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SERVICEABILITY

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